Cancellation Policy

(Right of Withdrawal)

Right of Withdrawal

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal Period

The withdrawal period will expire 14 days from the day on which you or a third party nominated by you (other than the carrier) acquires physical possession of the goods.

How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, please inform us of your decision to withdraw from this contract by sending an unequivocal statement by email to:

LevelX
419 Triq San Pawl
Flat 4
SPB 3412 San Pawl Il-Baħar
Malta

📧 E-mail: info@levelx.store

To help us process your request more efficiently, please include your order number in your message.
No specific wording or form is required.

To meet the withdrawal deadline, it is sufficient that you send your email before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive your withdrawal notice.

Reimbursement will be made using the same means of payment as used for the original transaction, unless expressly agreed otherwise.

We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent back the goods, whichever occurs first.

Return of Goods

You must send back the goods without undue delay and no later than 14 days from the day on which you notified us of your withdrawal.

The direct cost of returning the goods shall be borne by the customer, unless otherwise agreed.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• goods made to the consumer’s specifications or clearly personalized;

• sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery;

• digital content not supplied on a tangible medium, where performance has begun with the consumer’s prior express consent and acknowledgment of the loss of the right of withdrawal.